SESCAM, the health care service of Castilla-La Mancha, and the University of Navarra's School of Engineering are deploying Infor's Enterprise Asset Management (EAM) solution to manage assets and improve maintenance across both organization's facilities.

SESCAM will use Infor EAM Enterprise Edition to provide computer-based asset management of its healthcare centers by helping them conduct planned and preventative maintenance services and improve equipment availability in 200 primary care centers, 18 hospitals and 15 specialist diagnosis and treatment centers.

Castilla-La Mancha manages the regional healthcare services of the Spanish Social Security system. SESCAM's primary objective for the new asset management system was to unify maintenance criteria and conditions. The organization also needed a system that would provide transparency of historical records for analyzing costs and failures, as well as the ability to analyze purchasing policies and control outsourcing. The organization wanted to take advantage of the synergies involved in the management of all of its healthcare facilities.

"Our initial maintenance solution required a lot of paper and phone calls as the means of providing instructions and gathering reports, and was not effectively coordinated across centers," says Francisco Caballero García, head of the Department of Economic and Infrastructure Management, Equipment and Supplies, SESCAM. "This all gave rise to delays due to lack of communication, absence of records, and an overall lack of synergy at work. In short, the idea was to equip centers with a single, centralized management system that would also enable individual assessment of centers using a multi-organizational management approach."

"The Public Administration's specifications sheet was used to produce a diagnosis document. Parameterization took about a year, with periodic meetings in each hospital," says Antonio Benito de Andrés, Product Director at GHESA Ingeniería y Tecnología, the systems integrator that led the project. "During the busiest periods of the implementation process, a team of up to five people worked on the project."

As a result of the implementation, the Health Care Service of Castilla-La Mancha has been able to shorten response times, achieve greater visibility into historical records and eliminate an enormous amount of paper. In addition, the organization has benefited from more thorough control of costs and activities as well as improved process management, due to a centralized architecture that unifies criteria and optimizes costs.

"The greatest advantage we have obtained from this system is that each center gets more support and has more efficient and faster solutions," says Francisco Caballero García at SESCAM. "On the maintenance side, all processes are unified through this program in such a way that centers that are more technically advanced serve as a guide to other centers. This generates efficient knowledge management. The outlook is very positive because this process of asset management is helping us to codify our assets and standardize maintenance best-practices."

The university of Navarra's School of Engineering deployed the Infor solution to handle the management of facilities and energy efficiency at the University's Technological Campus (TECNUN) and Gipuzkoa Centre for Technical Studies and Research, while also facilitating decision-making in order to optimize maintenance resources and improve the productivity of both equipment and staff.

More than 200 research groups use precision engineering equipment at TECNUN and operate across five buildings. The Infor project started in June 2008 and the first phase went live at the end of December 2008. Now, any member of staff from the campus can access Infor's EAM solution via the corporate intranet and make service requests, whether maintenance-specific (including breakdowns and malfunctions) or general requests, such as applications for changes or moves.

"Using Infor EAM, we are able to cover all facilities management needs, control the development, performance and maintenance of all our assets, and comply with the University's goals of corporate social responsibility," said Franklin Díaz, Ph.D. Eng. from the department of works, installations and maintenance, University of Navarra. "The system is also used to support specific seminars on industrial maintenance techniques as part of the course content for our students."

The agreement also includes the creation of a Centre of Excellence where students will acquire in-depth knowledge of the EAM solution.